Professional Experience
- Served in a Project Management role for a PC modernization effort by constructing organization communiques, developing schedules, organizing meetings, generating data analytics, and assessing plan implementation
- Designed all-encompassing onboarding tool for new employees and third parties to ensure a clear SOW and understanding of functions in all areas of Service Desk Operations
- Developed and managed implementations of Operational Issues and High Profile Items Data Analytics Dashboard for Managers and Directors using PowerView in order to streamline processes of trackin gissues and their resolutions in an enterprise setting
- Managed Server and PC Reduction plans by updating and analyzing data models, composing and distributing communiques, and visually representing data
- Managed company-wide Enterprise Lean CVQ at the IT departmental level to reduce operational costs
- Analyzed monthly KPIs to access Overall System Health by conducting RCAs to drive performance improvements, discover system health issues, and aid in identifying future prevention
- Developed a single website utilizing CMS and HTML for the newly formed Business and Supply Chain Systems Operations, uniting three separate organizations: PMO, Architecture, and Run
- Project Management
- Right Size Operate BSCS- engaged Directors in the area of Finance System, Supply Chain Systems, and HR Systems to reduce costs within B&SCS, and analyzed Opportunity Matrix for quality and cost improvements
- Security & Compliance IPT-Monitored compliance, scheduling, and task management in order to implement a proof of concept in support of the Enterprise Lean CVQ
- Rationalize Service Levels-Drafted proposal at the executive level to implement Tiered Service Level Offerings for Applications across all of IT
- Common Service Intake-Performed taxonomy analysis of service engagement methods in order to determine a standardized intake process
- Records and Information Management(RIM)-Tracked compliance in transitioning to the new RIM tool in order to provide an efficient outlet for records retention, government auditing, and version control
- Conducted research on creating a Hands-Free Augmented Reality for Mass Casualty Disaster Triage Co-ordination
- Developed Panacea’s Cloud: a Responder Theater Dashboard that Integrates Internet of Things Applications such as Virtual Beacons, QR Codes, and Heads Up Displays in order to improve communication and coordination in emergency and disaster situations
- Performed heating, connection, and usability experiments in order to assess the efficiency of Panacea’s Cloud in a disaster scenario
- Submitted a technical paper to the 2016 IEEE Consumer Communications and Networking Conference in Las Vegas
- Continued development on Panacea’s Cloud by improving the database, frontend, and Internet of Things integrations
- Performed demonstrations and a presentation at the Consumer Electronic Show and Consumer Communications and Networking Conference in Last Vegas
- Researched and analyzed technical papers with intentions to incorporate them in the next technical paper
- Conducted research and development on a Virtual Reality based educational environment for Autism Sprectrum Disorder
Projects
Panacea's Cloud - A communication and coordination system for First Responders and Hospitals in Disaster Situations. Utilizes Augmented Reality and IoT.
SnoreScore -
An Apple Phone and Watch Application that recognizes User's Snoring and provides Haptic Feedback to stop the disruptive sleep pattern
FitGeek - Fitness Application that utilizes the Apple Watch to stream workout tutorial videos for beginning gym users.